Strategy 7 - Actions

1. Define and implement new support services at the University based upon the Legislature’s assignment of new governance authority to the Board of Trustees and/or the University President.

• Develop and implement a process for administering the collective bargaining function for all USF Campuses
• Re-engineer the Capital Construction program to reflect local Board of Trustees and Presidential authorities.

2. Promote a campus climate of courteous, friendly, and efficient services to students and respectful relationships among University faculty and staff.

• Conduct a campus-climate survey to assess faculty and staff perceptions of cultural diversity and the work environment.
• Develop and implement training programs for supervisors to increase awareness of the importance of cultural diversity in enhancing the quality of employee and student interactions.
• Compile customer service Portfolio that outlines an array of mini-modules relating to the delivery of quality customer service.
• Create customized plan for developing a service orientation within each VP/College area.
• Modify Discover USF (USPS and A&P new employee orientation program) to focus on quality service orientation.
• Revise and redeploy Re-Discover USF, the “refresher” program for current employees to focus on quality service orientation.

3. Enhance selected support services to students.

• Develop and implement a Student Welcome Center as a focal entryway to the Tampa Campus.
• Improve business practices in all student service areas with special focus on processing of student applications, better utilization of scholarship funds, better post-admit communications, and better staff-to- staff interactions.
• Enhance the student support services infrastructure to provide students with timely responses to university procedures and transactions.

4. Enhance USF’s support services infrastructure to more effectively serve students, faculty and staff.

• Replace the university’s financial information system with one that will enhance the institution’s ability to retrieve and manage financial information in a timely manner.
• Build an IT infrastructure that can leverage current and future technologies and will realize cost savings.
• Inventory USF’s decentralized information technology systems and develop a plan for increasing efficiency and improving services for students, faculty, and staff.
• Implement the Parking and Transportation Master Plan to improve parking opportunities and address the mobility needs of all university constituencies, including increased use of USF shuttle service.
• Enhance support of faculty scholars from other countries to facilitate processing of visas and related paper needed to work at USF.

5. Implement enhanced applications of technology to improve services to students, faculty, and staff.

• Enhance the use of technology to provide timely disbursements of financial aid for course materials.
• Redesign and distribute new university ID cards.
• Develop and implement an on-line sales program for campus parking permits to provide timely and enhanced services to the community.
• Develop and implement on-line sales 24/7 for the Office Stores and Campus Bookstore.
• Provide digital delivery of custom course materials to faculty and students through the University Bookstore and link to Financial Aid disbursements for students.
• Develop and implement a process for accepting credit cards for payment of charges posted and billed through the accounts receivable system.

6. Identify opportunities to enhance support services and/or to increase revenue generation through the outsourcing of selected services.

7. Develop a Presidential Performance Plan to recognize the contributions of and enhance salaries of highly productive staff.